![]() Customers who may face impending service disconnection if they don't pay their past due balance still have the option of paying by check, credit card or debit card.īe aware of National Grid's disconnection process: National Grid must follow certain rules set by the New York Public Services Commission when it comes to disconnecting customers for non-payment. However, they never will demand direct payment as the only option to avoid shutoff. Know when National Grid might call you: National Grid may contact customers with past due balances by phone to offer payment options and to remind them that service disconnection is a possibility if they fail to pay their past due balance. If you doubt the identity of the caller, hang up immediately and call National Grid customer service at 1-80 for upstate New York, 71 for customers in Brooklyn, Queens and Staten Island, or 1-80 for the Rockway Peninsula.īe careful about providing personal information: be wary of providing personal information (including your banking/credit card information, or Social Security Number) to anyone who calls you, unless you are sure about the authenticity of the caller Verify the identity of the caller: National Grid representatives should be able to provide you with exact details of your account, such as the last five digits of your account number, and/or the exact balance on your account. You can avoid falling for a phone scam from someone claiming to be calling from National Grid if you remember these tips. If you think it is an emergency, call 9-1-1 Avoiding National Grid Phone Scams If you receive a visit or a phone call from someone claiming to be from National Grid but who you don't trust, call the appropriate National Grid customer service number for your area. ![]() Be wary of any calls from people claiming to be from National Grid that do not come from these numbers
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